Acceptable use
Use of OneTrax is subject to theAcceptable Use and Lawful Tracking Policy. Misuse may lead to refusal, suspension, termination, or reporting where legally required.
Terms and Conditions
The practical terms for enquiring, ordering, and using OneTrax.
These terms explain the basic rules for OneTrax website enquiries, quotes, hardware, subscriptions, installation, and GPS tracking services.
Business details
BTP Software Advisors Ltd
Company No. 122896
Madison Building, Midtown, Queensway, Gibraltar GX11 1AA
Orders and quotes
Most OneTrax sales are confirmed by enquiry or quote.
Website prices are indicative unless confirmed in a written order, invoice, checkout, or quote. Taxes, VAT treatment, delivery, installation, coverage, and custom requirements may affect the final price.
Before activation
- You must provide accurate account, delivery, billing, and contact details.
- You must use OneTrax only for lawful, appropriate tracking.
- OneTrax may verify customer identity, ownership, authority, and use case.
Subscriptions
Subscriptions are recurring until cancelled under the terms agreed at order. If a subscription lapses, live tracking, alerts, history, SIM connectivity, or account access may be limited or stopped.
Cancellation and returns
Consumer cancellation, returns, faulty goods, installation, and custom orders are explained on theReturns and Cancellation page.
Service limits
GPS tracking depends on satellite visibility, mobile network connectivity, roaming partners, battery condition, device placement, weather, buildings, installation quality, and third-party systems. OneTrax is a tracking and alerting tool, not an emergency service or a guaranteed safety system.
SMS location fallback, where included and configured, depends on mobile signal, SIM/SMS routing, roaming support, completed setup, and fair-use limits. The standard fair-use limit is up to 5 SMS location requests per device per day unless a written quote or service schedule says otherwise.
Fleet and Custom
Business customers may need extra documents.
Fleet and Custom customers may receive separate order terms, service schedules, installation scopes, support terms, data-processing terms, security requirements, or custom statements of work.